Terms of Service

1. Agreement

These terms govern the supply of the Tikkat.in event ticketing platform by Instyart Pvt Ltd ("we", "us") to an event organizer ("you"). Using the platform means you accept them.

2. What we provide

We deploy a white-label event registration and ticketing platform under your branding and domain. It includes event and ticket management, QR tickets, a check-in scanner, coupons and referral codes, an attendee portal, reporting, and WhatsApp and email communication tools. The exact scope is set out in your quotation.

3. Fees

• One-time setup — a customization and deployment charge, quoted before work begins and payable in advance.
• Platform Care Plan — a mandatory annual charge covering hosting, security patches, bug fixes, maintenance and priority support. The platform remains live only while this plan is current.
• Zero platform commission — we take no percentage of your ticket sales. You pay only your payment gateway's own transaction fees, directly to that gateway.

4. Payments and settlement

Ticket payments are collected through your own Razorpay or Cashfree merchant account and settle directly to your bank account on that gateway's schedule. We are not a party to those transactions, do not hold your funds, and are not responsible for gateway downtime, chargebacks, or settlement delays.

5. Your responsibilities

You are responsible for the events you list and the accuracy of their details, for holding any permits or licences your event requires, for your own refund and cancellation policy and for honouring it, for the lawfulness of the marketing messages you send through the platform, and for keeping your administrator accounts secure.

6. Refunds to attendees

Refund decisions are yours. The platform records refund status; the movement of money is executed through your payment gateway under your own published refund policy. We do not adjudicate disputes between you and your attendees.

7. Data ownership

Your attendee database is yours. You may export it at any time in CSV or Excel format. We do not sell it, share it with other organizers, or use it to market to your attendees. We process it only to operate the platform for you.

8. Availability and support

We aim for high availability but do not warrant uninterrupted service. Scheduled maintenance is notified in advance where practical. Support under the Care Plan is provided over email and WhatsApp during business hours.

9. Changes to scope

Once the feature set and UI are approved, scope is frozen. Further additions are handled as a Change Request and quoted separately.

10. Liability

To the extent permitted by law, our total liability arising out of the service is limited to the fees you paid us in the twelve months preceding the claim. We are not liable for lost profits, lost sales, or indirect or consequential loss.

11. Termination

Either party may end the arrangement by not renewing the Platform Care Plan. On termination you may export your data during the retention window set out in the Privacy Policy, after which the platform and its data are decommissioned. Setup fees are non-refundable.

12. Governing law

These terms are governed by the laws of India, and the courts at Kochi, Kerala have exclusive jurisdiction.

13. Contact

Questions about these terms: support@partapp.in.